PROGRAM DIRECTOR

Catholic Charities Aging Support Services division assists seniors at every point in the spectrum of care; whether they are transitioning back home from a hospitalization, are experiencing an age-related decline in health that will require ongoing support, or require a safe therapeutic environment to prevent premature placement in a residential facility. The division supports seniors as well as their family caregivers in San Mateo, Marin, and San Francisco counties, through a myriad of care options including intensive case management, licensed adult day programs, and senior centers.

Catholic Charities Housing Subsidies Program provides low‑income residents with ongoing monthly rental subsidies accompanied by intensive case management services to prevent clients from becoming homeless and provides short term Rental Assistance to assist a client return to self‑sufficiency.

Under general supervision from the Associate Deputy, the Program Director, Aging Support Services assumes responsibility for day‑to‑day related social work services and functions and works closely with the case management staff and provides management oversight, leadership responsibilities and direct programming. Responsibilities include staff supervision, clinical support, scheduling resource and clinical presentations, social work consultation to other departments, implementing program policies, and procedures, following the San Francisco Office of Community Partnership (OCP) Agency and Council on Accreditation (COA) best practices and documentation. and Catholic Charities and performs related work as required.

The position requires implementation from a global agency view, and willingness to support and work collectively for the good of the organization and the client‑based services. The Program Director will be expected to learn and become knowledgeable of all programs and services provided by the agency.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform the job successfully, an individual should demonstrate the following competencies :

• Service Management : Develop, maintain and improve standards for client services and written procedures and protocols for services.
• Operations : Monitor and direct day‑to‑day operations for assigned service area in compliance with Catholic Charities policies and procedures, and according to state licensing requirements and contract funders.
• Community : Develop and maintain positive professional relationships with collaborative service providers, funders and communities.
• Employee Development : Supervisory responsibilities that include training, providing clinical support, client discussion, assessment and reassessment review, care planning and case closure and aftercare; assisting staff with skill development, scheduling resource and community presentations.
• Employee Development : Supervisory responsibilities to include hiring, promoting, compensating, training, disciplining, scheduling, directing, terminating, developing, performance evaluation and management of employees. Supervise the program and staff as required.
• Strategic Planning : Develops strategic plans, sets objectives based on goals, mission, and values, gathers input and knowledge of others, adjusts and monitor plans as needed. Builds systems and maintains records that provide for the proper evaluation, control, and documentation of assigned activities; prepares a variety of written correspondence, reports, procedures, directives, and other materials.
• Strategic Thinking - Creates strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Development : Participate in the acquisition of new and renewals of foundation grants and government contracts and provide for reporting on funds received including writing of proposals, reports, letters, and other communications through internal collaboration. Develops, monitors, and administers a variety of contracts and agreements.
• Revenue Management : Responsible for managing revenue sources to include contract renewals, acquisition of new contracts and / or fundraising, and collection of fees and written proposals. Prioritizes and allocates available program resources; reviews and evaluates program and service delivery, makes recommendation for, and executes changes in operations to ensure maximum effective service provision; assists in developing new program function elements, including researching, compiling, and analyzing supporting data.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educate others on the value of diversity; Promotes a harassment‑free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Planning / Organizing - Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Catholic Charities Team : Participate as a member of the Catholic Charities team. Attending meetings, supervision, and other required meetings. Attend Program staff, clinical and community meetings as needed or required.
• Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.
• May act for the Associate Deputy Director as assigned.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

Knowledge, Skills & Abilities

Clearances Required Prior to the First Day of Employment

TB Screening – Negative Tuberculosis Test : Required

Council on Accreditation (COA) roles

PHYSICAL REQUIREMENTS

WORK ENVIRONMENT

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS / HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#J-18808-Ljbffr