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Customer Support Agent (shifts)

Customer Support Agent (shifts)

SolidgateRochester, NY, US
2 days ago
Job type
  • Full-time
Job description

Customer Support Agent

Solidgate is a payment processing and orchestration platform that helps thousands of businesses to accept payments online. We develop cutting-edge fintech solutions to facilitate seamless payment processing for merchants across 150+ countries, spanning Europe to LATAM, the USA to Asia. We are proud to be a part of the history of every company we work with - our infrastructure gives a quick scale to new markets and maximizes revenue.

Solidgate achievements :

  • Offices in Ukraine, Poland, Cyprus
  • 200+ team members
  • 200+ clients went global (Ukraine, US, EU)
  • Visa and Mastercard Principal Membership
  • EMI license in the EU

Our advantages :

  • Fintech fast-growing industry
  • the opportunity to do business with large Western tech companies (USA, Europe)
  • challenges and direct impact on business scaling, on product metrics here, you can propose and implement
  • team united by a common goal, vision, and values
  • opportunity for development and growth, personal career plan for each employee

    • We are looking for a responsible, communicative Customer Support Agent who will strengthen our support team and maintain our technical support satisfaction rate.

    With us, you will :

  • not have routine monotonous tasks;
  • learn all the nuances of the payment world;
  • work on a serious B2B product;
  • become an excellent specialist in a complex field.

    • What you will do :

  • respond to all basic L1 support requests;
  • compliance with SLA;
  • respond quickly and provide feedback from merchants / customers;
  • monitor recurring questions and recommend necessary articles in the knowledge base.

    • We're looking for someone who has :

  • Bachelor's / Master's degree or is still studying at a university;
  • analytical skills;
  • ability to prioritize tasks and requests;
  • Proficiency in English at the Upper-Intermediate level.

    • Will be an advantage :

  • basic knowledge of SQL;
  • experience in customer support.

    • Competitive corporate benefits :

  • more than 30 days off during the year (20 working days of vacation + days off for national holidays)
  • health insurance and corporate doctor
  • free snacks, breakfasts, and lunches in the office
  • full coverage of professional training (courses, conferences, certifications)
  • performance review twice a year
  • sports compensation
  • competitive salary
  • the ability to work remotely
  • Apple equipment

    • Ready to become a part of the team? Then cast aside all doubts and click apply . We are always open to recommendations of talented individuals!

    If you want to recommend someone for one of our vacancies, you can do it here . In case of a successful hire, we'll provide you with a bonus!

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