Journey Lead

Journey Leads : All about over seeing the journey. They will not have a delivery team as their role is one of influence. As they look across the journey, the parts of the website that they own is the :

1. Learn experience, (what are your products, what do they do and how much to they cost)

2. Buy experience, configure your order

3. Checkout Experience (HD) : Enter your information, enter the payment details, shipping info and click submit

The journey spans before and after all of these. They must speak with the product team and see how they're evolving the hardware (what happens there), what happens after the customer clicks submit on their order (did the box reach their house? When they open the box, did it match what they ordered and what they were told they'd be getting in the buy flow? Did they activate? Or what happens if they don't activate? The Journey Lead doesn't actually make changes to the site experience, the obsesses about the customer and influence all these different areas to make sure they deliver a good customer experience end to end. They stitch it together. The journey role must obsess about the customer and that can be more strategic.

Current State : They sacrifice their strategic needs long term in favor of shipping product in the next release. And the quality and longevity of what they ship in production is not serving their business and not serving their customers. The current PM's and PO's are tied to the delivery side of business so they are just churning and getting things out and delivering with the best quality that they can. The journey team gets to take a step back because they are not tied to the delivery cycle and get to say "what way is the right way to orchestrate this, where is the customer experiencing pain, and figure out how the JL's can help them in understanding (ex. here's data that I found and it tells me that A, B and C are true for our customers and identified that your buy flow has three different opportunities and these items will need to be worked in your next QBR).

Ecommerce, omni-channel. Function at a leadership level with Journey experience. Was a function of business transformation and then moved into CX org.

Communication skills

• Skills

e-commerce, omnichannel, customer experience, Digital, product management

• Top Skills Details

e-commerce, omnichannel, customer experience

• Additional Skills & Qualifications

Excellent Communication

Customer Obsessiveness

Customer Experience

• Experience Level

Expert Level

• Job Type & Location

This is a Contract position based out of New York, NY.

• Pay and Benefits

The pay range for this position is $70.00 - $80.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in New York,NY.

• Application Deadline

This position is anticipated to close on Nov 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.