Service Advisor

Job Description

Job Description

Service Advisor – Basecamp Powersports

Location : Billings, Montana

Who We Are

Here in Montana, powersports aren’t just a hobby—they’re a way of life. From tearing up trails in the mountains, to carving fresh lines on the sled, to hauling gear across the ranch or checking fence lines on a side-by-side, our customers count on us to keep their machines running strong. As Billings’ trusted powersports dealership, we’re all about fueling adventure and supporting the hard-working folks who rely on their equipment day in and day out.

The Role

We’re on the hunt for a Service Advisor who can connect with all kinds of customers—from weekend warriors to farm and ranch families. You’ll be the go-to person in our service department, making sure bikes, sleds, ATVs, and UTVs get the care they need. If you’ve got a friendly personality, solid organizational skills, and a passion for both the ride and the rural lifestyle, you’ll fit right in.

What You’ll Do

Greet customers, listen to their needs, and get their service requests written up.

Schedule and track service jobs, keeping things organized and on time.

Be the communicator—explain what’s needed, how much it’ll cost, and when it’ll be ready.

Work closely with our techs to make sure every job is done right the first time.

Recommend maintenance, accessories, or upgrades to keep machines reliable on the ranch and ready for adventure.

Handle customer questions or concerns with patience and a positive attitude.

Make sure every customer leaves confident their machine is ready for the trails, road, the snow, or the ranch.

What We’re Looking For

Service advisor or customer service experience (powersports, automotive, ag, or marine a plus).

Strong communication and people skills—you’re approachable whether someone’s in riding gear or ranch boots.

Familiarity with powersports equipment, ranch work vehicles, or a willingness to learn fast.

Strong organizational and multitasking skills.

Computer and dealership management system skills.

Valid driver’s license; motorcycle endorsement and / or farm equipment experience is a bonus.

Perks

Competitive pay with commission / bonus opportunities.

Health, dental, and vision insurance.

Paid time off and holidays.

Employee discounts on gear, apparel, and parts.

Ongoing training and career growth opportunities.

A team that shares your passion for riding, the outdoors, and the Montana lifestyle.

Ready to Join the Ride?

If you love powersports, respect the ranching way of life, and enjoy helping people keep their machines in top shape, we’d love to have you on our team. Apply today and let’s keep Montana rolling—on the trails, in the mountains, and out on the ranch.