The role :
Join us in Nashville, TN as we expand our service department with the introduction of a Field Service Engineer role. As part of our commitment to delivering exceptional service, we're seeking individuals who can provide efficient, high-quality support to our customers.
Based in Tennessee, you'll have the opportunity to work closely with our clients, ensuring the optimal performance of all our brands and products.
Reporting directly to the Regional Team Lead, you'll play a vital role in our mission to deliver outstanding customer experiences.
Responsibilities :
- Acting as the primary point of contact for our customers, representing our brands with expertise and professionalism.
- Diagnosing and resolving system issues to maintain quality and productivity levels.
- Collaborating with internal teams to resolve field-related issues promptly and effectively.
- Generating comprehensive service reports and updating database records.
- Assessing warranty claims and compiling necessary data for validation.
- Providing training to customers on the correct usage of the equipment and software.
- Conducting training sessions for personnel on equipment repair techniques.
- This role is full-time with a structured work schedule, including occasional early mornings, late evenings, or weekend shifts as required.
- Local and national travel may be necessary, comprising approximately 70% local and 30% national travel.
Requirements :
- Possess a minimum of 2 years of experience in troubleshooting and resolving field equipment issues.
- Demonstrate proficiency in blueprint reading and technical comprehension.
- Be customer-centric, prioritizing customer satisfaction and problem resolution.
- Work remotely, reporting to the New Hudson facility.
- Have familiarity with manufacturing or assembly plant environments.
- Exhibit strong written communication skills, particularly in explaining technical concepts.
- Be driven to achieve performance targets.
Field Services Engineer
Join us in Nashville, TN as we expand our service department with the introduction of a Field Service Engineer role. Collaborating with internal teams to resolve field-related issues promptly and effectively. Possess a minimum of 2 years of experience in troubleshooting and resolving field equipment...
Field Service Engineer (Nashville) 1640
As Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines. Associates degree in engineering, chemistry (required). ...
Field Service Engineer (Nashville) 1640
Our Store Manager schedule will correlate with our boutique hours, with weekdays generally ranging from 10:30am – 7pm.This position does require weekend availability, based on business needs.The Store Manager will be responsible for sales, customer experience, daily operations, and employee developm...
Field Technician - DR
The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals. Services are targeted to the residential markets. Weatherization or related fields. ...
HVAC Filters and General Maintenance Technician
We are looking for an enthusiastic, well organized and self motivated service technician capable of working in light commercial settings; providing HVAC filter changing and overall general maintenance service to our customers. We offer to our customers facility management, maintenance and custodial ...
Field Service Technician II, New Orleans, LA, REMOTE - Construction Chemicals
Field Service Technician will perform troubleshooting services to aid customers in resolving issues and help them achieve maximum potential from our solutions. Experience in field service type work. The Technician will be the primary Construction Chemicals representative at the concrete manufacturin...
Senior Network Engineer
As a Senior Network Engineer, you will also collaborate on projects aimed at researching, planning, designing, and implementing new solutions to support our technology initiatives. Create and maintain network documentation as it relates to network topology, equipment, and configuration. Christian fa...
AV Project Manager
The Project Manager is required to plan and manage installation projects. Job Title: AV Project Manager. Supervise Project Assistant in the support of project tasks and deliverables. Reports to: Director of Project Management. ...
MEP Project Manager
They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. This will be working on a larg...
Financial Services | Field Service Technician
IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infra...