Sea Logistics Customer Care Specialist, Imports

Sea Logistics Customer Care Specialist

It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Sea Logistics Customer Care Specialist, you will play a vital role in managing and coordinating sea import shipments. Your responsibilities will include opening import files, preparing internal documentation, updating shipment statuses, and advising customers on shipment details.

Manage all aspects of the shipment lifecycle, including inland transportation, booking, import documentation, and tracking to ensure timely delivery.

Maintain proactive communication with vendors, customers, carriers, and Kuehne+Nagel offices to ensure smooth operations and customer satisfaction.

Negotiate competitive rates with service providers to enhance cost efficiency and support profitability.

Keep SOPs and customer profiles current, detailing contacts, handling requirements, contract rates, and preferred logistics strategies.

Assist overseas offices with quote preparation, ensuring timely and accurate responses aligned with customer needs.

Follow Quality Management procedures and stay updated on company policies via intranet resources to ensure compliance and operational excellence.

Address customer service inquiries, billing discrepancies, and operational issues promptly, escalating when needed to maintain workflow integrity.

What we would like you to bring :

• 2+ years of experience in freight forwarding or a related logistics role.
• Strong understanding of domestic and international geography, including major cities and seaports.
• Basic knowledge of Incoterms.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Suite.

What's in it for you :

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.