Customer Care Coordinator GOODALL HOMES, Knoxville TN area**
Customer Care Coordinator GOODALL HOMES, Knoxville TN area
Welcome to Goodall Homes!Established since 1983, GOODALL HOMES has become the second largest homebuilder in Middle Tennessee and listed in the top 10 of Nashville Business Journals Fastest Growing Private Companies and The Tennesseans Top Places to Work for five years in a row.
Now, as a Berkshire Hathaway company, Goodall Homes continues to excel.
We continue to thrive by sticking to our 6 Core Values : Glorify God by doing the right thing; Treat others like we want to be treated;
Be humble; Relentlessly pursue improvement; Teach every team member to be a business owner; and build a positive team and family atmosphere.
By living by these core values, we get to achieve our companys purpose every day : to create opportunities to improve the lives of our team members, business partners, and customers.
We invite you to JOIN OUR TEAM and apply directly online at : www.GoodallHomes.com / careers
GENERAL FUNCTION :
Performs the daily activities required to address customer concerns so that customer experience is maximized. This position is a key part of the customer care team that focuses on being the builder of first choice for our customers.
SPECIFIC RESPONSIBILITIES :
- Customer follow up on service concerns
- Work order entry and follow up through Punchlist Manager software
- Schedule for field service representatives
- Accurate trade payments and back charges
- Follow up on overdue work orders with trades
- Daily log of customer calls
- Reporting as required
- Create Welcome Home Celebration Folders
- Assist in completing monthly expense
- Attend all required meetings
- Year-end contact and scheduling with customers
- Order office supplies including Welcome Home Celebration collateral
- Projects assigned by Customer Care Manager
PREREQUISITES FOR SUCCESS :
- People skills to articulately and professionally handle difficult situations.
- Computer aptitude / experience to manage daily activities.
- Organizational skills to effectively plan and manage daily priorities.
- Good communication skills to translate and interpret between the homeowners and trades.
ORGANIZATIONAL RELATIONSHIPS :
REPORTS TO : Customer Care Manager
SUPERVISES : Does not apply
WORKS WITH : Ability to work well across all departments is required. This person will often work with accounting, purchasing, development, production, sales and design.
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