Medical Receptionist - 5RW Palliative Care Unit FT Days 06 : 45 - 19 : 15

Vanderbilt University Medical Center

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Department / Unit Summary

The environment in the Palliative Care Unit is dynamic, at times a bit unpredictable, and always values teamwork through an interdisciplinary approach to patient care. We care for adult patients ranging in age from 18 or older who are being treated for an extremely broad variety of medical conditions. Our patients are unique because our primary focus is on treating patients suffering from any illness that is expected to be life-ending. We focus on symptom management, life goals, and developing plans of care that value the patients' and their families' wishes and culture. One of the perks of working on my unit is our deeply-rooted ethos of teamwork.

Why Vanderbilt?

VUMC Benefits start on Day One! We care for our team members with a comprehensive benefits package that includes :

• Health, Dental, and Vision Insurance
• 403b Retirement Plan with Company Match
• Generous Paid Time Off
• Tuition Assistance
• Career Growth Ladder Opportunities

Shift : Full-Time Day Shift - 6 : 45 am - 7 : 15 pm (three 12-hour shifts / week). Shifts do rotate throughout the week. Note : Set schedules are not available. Schedules are determined by unit clinical staffing needs.

Preferred Qualifications

Flexible availability, professionalism and reliability, excellent communication and teamwork skills, high emotional intelligence.

Important Instructions for All Candidates

Current Vanderbilt employees must apply via the internal job board. To do so, log in to Workday and search for "internal jobs." Your work information will not automatically populate, so be sure to enter this information manually and upload an up-to-date resume. All candidates should upload an updated resume in Word or PDF format, including start and end dates (month & year) for all relevant positions.

Key Responsibilities

Processes orders according to guidelines, follows computer downtime procedures. Enters and updates information in computer system to assure current information and retrieves data accurately. Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks. Responds to patient call system and patient requests providing clear, current information to families, visitors and staff. Uses telephone, patient call system, beeper / paging system, fax / copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies. Orders, maintains and uses supplies in a cost effective manner. The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

Customer Service (Novice) : A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. Patient Documentation (Fundamental Awareness) : The ability to receive and record patient information. Telephone Skills (Fundamental Awareness) : Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Core Accountabilities

Organizational Impact : Performs tasks that are typically routine that may impact team's performance with occasional guidance. Problem Solving / Complexity of work : Utilizes some discretion and research to solve routine problems. Breadth of Knowledge : Applies knowledge of standards, established processes and procedure that apply to your own job. Team Interaction : Provides guidance to entry level co-workers.

Position Qualifications

Relevant Work Experience Less than 1 year. High School Diploma or GED.