Remote Customer Service Representative

A company is looking for a Customer Service Representative in Patient Billing Solutions.

Key Responsibilities

Respond to patient and guarantor inquiries regarding billing issues, ensuring timely and accurate resolution

Provide information on financial assistance and payment arrangements while adhering to policies

Document all patient interactions and account actions in billing systems to maintain a clear audit trail

Required Qualifications

High School diploma or GED equivalent required; Associate's Degree preferred

Knowledge of Epic billing systems preferred

1-3 years of relevant experience in customer service or collections in a healthcare setting strongly preferred

Alternative work experience or training may be considered in lieu of experience

Understanding of medical terminology and billing processes is beneficial