Position Summary : This position is part of our Operations Customer Service Team handling escalated and complex matters received via phone call and / or processing requests.
This job requires making decisions that are outside our normal guidelines and require problem solving and troubleshooting skills.
This position is not part of the New Business / Renewal Underwriting Department.Essential Functions : Handle escalated phone calls referred by our front-line customer service departmentsResearch and make decisions on escalated transactions Research and make reinstatement decisions on policies canceled for non-payment Triage or respond to emails from other internal departments and make decisions as appropriateRespond in writing to customer questions and concerns Conduct quality reviews of customer service calls and transactional itemsIdentify customer service and processing issues and trends, and recommend procedural changes with a focus on retention and the customer experienceIdentify system enhancement opportunities and provide recommendationsPerforms other duties as assigned#LI-Remote
Store Customer Service Specialist PT
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...
Store Customer Service Specialist
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Escalation Specialist
Position Summary: This position is part of our Operations Customer Service Team handling escalated and complex matters received via phone call and/or processing requests. ...
Product Support Specialist, Assoc (Technical Customer Service)
Capture all service requests, interactions, and communications in Salesforce Service Cloud. You will provide world class support to our global clients to enhance their overall product and service experience. Highly developed sense of integrity and commitment to customer satisfaction. Provide product...
Sr. Consumer Loan Specialist - Sales Customer Service
Responsibilities Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that aver...
Store Customer Service Specialist PT
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Representative Claims Notification Specialist - OrderID: 3985
Customer Service Representative - Claims Notification Specialist. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (incl...
Store Customer Service Specialist
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Specialist for Travel (Virtual)
Are you a passionate traveler with a knack for planning unforgettable trips? We have an exciting remote business opportunity just for you! Position: Customer Service Specialist for Travel (Virtual) Experience: No prior experience needed Training: Comprehensive training and certifications provided Sc...