Medical Assistant Patient Services Rep

Medical Assistant Patient Services Rep

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $24.51 - $27.45 / hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

The Medical Assistant / Patient Service Representative (MA / PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a MA / PSR, your role is to provide prompt, accurate, and courteous interactions including communicate lab and test results to patient per Dignity Health Medical Foundation SOP. This position will interact with all callers through a variety of communication channels including voice, chat, email and text. A MA / PSR may also perform a variety of other duties including but not limited to :

• Collecting and updating demographics and insurance information.
• Verification of health plan eligibility.
• Taking complete and accurate messages.
• Scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system.
• In addition, may assist with referrals and authorizations.

As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of yes. MA / PSRs may assist with patient calls from multiple locations and specialties, and hours may vary as needed.

Minimum Qualifications :

Preferred Qualifications :

This position is represented by the SEIU-UHW.

Dignity Health Medical Foundation is an affiliate of Dignity Health one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve.

CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings.

Applications for this position will be considered on a rolling basis.

CommonSpirit Health is an Equal Opportunity / Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.