Patient Care Coordinator

Title : Care Coordinator

Location : Remote - Florida

Duration : 3 Months | Contract to hire

Schedule : Monday - Friday, 9 : 00 AM - 6 : 00 PM EST

This position is remote, but candidates must reside within the State of Florida to be considered. Preference will be given to candidates near Orlando, Tampa, or Miami, Florida. Fluency in Spanish is strongly preferred.

Position Purpose : Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care / member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care / services of activities.

• Provides outreach to members via phone or home visits to engage members and discuss care plan / service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care / service, as appropriate
• Coordinates care activities based on the care plan / service plan and works with healthcare and community providers and partners, and members / caregivers to accommodate changes or progress, as needed
• Serves as support on various member and / or provider inquiries, requests, or concerns related to care plan / service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care / service
• May support performing service assessments / screenings for members and documenting the member's care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.
• All interactions with members are done telephonically.

Education / Experience