Care Coordinator II

Care Coordinator II

BC Forward is Looking for Care coordinator II at Florida

Position : Care Coordinator II

Location : FL

Duration : 06 Months (Contract To Hire)

Work Type : Remote

Shift : Monday - Friday 9 : 00 a.m. - 6 : 00 p.m. EST

Position Purpose :

Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care / member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care / services of activities.

Education / Experience :

Requires a High School diploma or GED

Requires 1 - 2 years of related experience

Responsibilities :

Provides outreach to members via phone or home visits to engage members and discuss care plan / service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care / service, as appropriate

Coordinates care activities based on the care plan / service plan and works with healthcare and community providers and partners, and members / caregivers to accommodate changes or progress, as needed

Serves as support on various member and / or provider inquiries, requests, or concerns related to care plan / service plan

Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care / service

May support performing service assessments / screenings for members and documenting the members care needs

Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed

Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards

Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager

Provide education on benefits and resources available

Performs other duties as assigned.

Complies with all policies and standards.

Must haves :

• 2+ years in healthcare / managed care background
• Must be comfortable completing outbound / inbound calling
• Looking for someone who can handle HIGH VOLUME calling - doctors office, front desk does not truly apply
• General Technology experience - Excel, Outlook, Word, TEAMS
• Must have a dedicated place within remote environment for the role

Nice to haves :

Benefits

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

Interested candidates please send resume in Word format Please reference job code 244195 when responding to this ad.

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Job Snapshot

Employee Type Contractor

Location Florida, FL (Onsite)

Job Type Admin - Clerical, Customer Service

Experience Not Specified

Date Posted 09 / 18 / 2025