Digital Marketing Specialist

Digital Marketing Specialist

Location : The Colony, TX (4 days per week in-office at our headquarters in The Colony, TX)

About the Role

We're looking for a detail-oriented, proactive, and highly organized Digital Marketing Specialist to join our growing marketing team. This position blends customer service support with digital marketing execution, helping strengthen engagement with both our franchisees and potential franchisees.

You'll collaborate closely with the internal marketing team, franchise owners, and external vendors to ensure smooth execution of digital initiatives. While your daily focus will be on franchisee support, you'll also gain exposure to other areas of digital marketing—including paid advertising, SEO, and analytics—offering opportunities to grow your skillset over time.

If you're motivated by delivering excellent service, thrive on details, and want to build a strong foundation in digital marketing, this role is a great opportunity to start or advance your career.

What You'll Do

Customer Service & Support

• Assist with vendor platforms such as Birdeye, CallRail, and Yext, including integrations, troubleshooting, and maintenance
• Manage and resolve Google Business Profile (GBP) suspension tickets and process new Yext web page requests
• Conduct regular Yext suggestion checks and monitor franchisee profiles for accuracy
• Help onboard, transfer, or terminate franchise locations
• Join franchisee calls to address digital marketing questions and provide guidance
• Support onboarding training sessions for new franchisees virtually and in-person at HQ and Convention

Social Media Management

Analytics & Reporting

SEO (Search Engine Optimization)

Paid Media Support

What We're Looking For

Experience : 0–1 years in digital marketing, marketing, communications, customer service, or related role Location Requirement : Based in the The Colony, TX; must work 4 days per week in-office at our headquarters in The Colony, TX

Preferred Skills (Nice to Have)

About Stellar Service Brands

Stellar Service Brands is a leading multi-brand service organization based in The Colony, Texas, dedicated to providing the best franchise opportunities in the residential and commercial services sectors. The company is home to a family of brands including Restoration 1, an award-winning franchise that specializes in a wide array of emergency mitigation, restoration and reconstruction services; bluefrog Plumbing + Drain, a trusted franchise in plumbing repair; Softroc, a provider of poured in place rubber surfacing; and The Driveway Company, specializing in concrete repair and maintenance. With 400 locations nationwide and a focus on empowering individuals and families to achieve their dreams of business ownership, Stellar Service Brands supports franchisees in building successful, independent small businesses.