Assistant Billing Clerk

Assistant Billing Clerk

The top salary range for this position currently reaches $73,355.44, PLUS, an excellent benefits package! The position will receive a 5.0% salary increase in July 2026 and July 2027; bringing the top step salary to $80,874.36.

This posting may close once a sufficient number of applications is received. Please apply immediately.

Applications without a valid typing certificate will not be considered. See section on selection process for criteria.

Under general supervision, the Assistant Billing Clerk performs a wide variety of utility billing duties involving the processing of water and refuse services; maintains detailed accounting; responds to general customer inquiries and complaints; and performs other related duties as assigned. Supervision is provided by the Billing Clerk.

Essential job functions may include, but are not limited to, the following : Assists with the processing of payments for water utility and refuse collection services; checks payment accuracy; batches payments into predetermined groups; calculates and posts payments; processes orders from customers discontinuing service; enters information into computer; answers questions and inquiries made by the public or refers to appropriate personnel; prints and mails customer billings; uses computer system and manual records to research status of accounts to answer inquiries and complaints regarding billing charges and services at public counter and / or over the telephone; receives daily printed meter reads; records high and over reads; corrects inaccurate readings and distributes orders for rereading meters; dispatches field personnel for a variety of routine and emergency service calls; and performs other related duties as assigned. Maintains regular attendance.

To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities, and enable the individual to successfully perform the essential job functions of the position. A typical combination is :

High School Diploma or GED equivalent with one year of experience in customer service, bookkeeping, or the preparation, maintenance, and processing of detailed records are required.

Knowledge of : Basic accounting principles and bookkeeping procedures and methods; modern office methods, practices, and record maintenance systems; operational characteristics of a computer terminal; and public contact techniques.

Ability to : Perform a variety of clerical accounting duties related to utility billing; respond to public inquiries, complaints and requests for service in a tactful and effective manner; accurately enter data at a speed necessary for successful job performance; accurately perform basic mathematical calculations; operate a computer terminal, calculator and other office equipment; understand and follow oral and written instructions; and establish and maintain effective working relationships with those contacted in the course of work.

A typing certificate with a net speed of 45 wpm is required. Physical demands include ability to lift up to 15 pounds, prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, crouching and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer, and acute hearing is required when providing phone and personal service.

Work environment is generally clean with limited exposure to conditions such as dust, fumes, or odors. Noise level in the work environment is usually moderate but the employee may occasionally be exposed to loud talking and interruptions from telephones and / or members of the public.