Talent.com
EVSE Technical Support Manager

EVSE Technical Support Manager

Zero Impact Energy GroupCosta Mesa, CA, United States
10 days ago
Job type
  • Full-time
Job description

Benefits :

  • Retirement Plan
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development

Company Description :

We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.

The Job Overview

This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE / OCPP customer service, coupled with excellent communication skills. As a Technical Support manager, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.

Responsibilities

  • Coordinate scheduling between several service providers and the internal team's shifts to ensure we have 24 / 7 coverage for our EVOLV Charging platform.
  • Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to : Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
  • Communicate department goals and other pertinent company information to members of the Technical Support team in a clear, accurate, and timely manner.
  • Monitor the team's call and activity performance and provide coaching and training to encourage a culture of excellence.
  • Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
  • Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
  • Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features / specifications, and develop quality control standards.
  • Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
  • Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
  • Maintain a deep understanding of the organization's products, services, and technical infrastructure.
  • Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
  • Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
  • Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
  • Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.
  • Requirements and skills

  • Bachelor's degree in computer science, engineering, a related field, or equivalent experience.
  • Must have 3+ years of leadership experience and have excelled at leading a team of technically focused agents.
  • Must have technical / diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
  • You have 5+ years of customer technical support experience where you solved problems that were technical.
  • Experience at building and staffing a technical support team from the ground up.
  • Experience designing and maintaining a technical support program
  • You are flexible. While you have a set schedule there may be times where you need to cover for your team.
  • Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
  • You have a background in EV charging or experience at an existing organization.
  • You have a history of leading technical teams with ten plus team members.
  • You have built a technical support program from scratch and have the data to show its success.
  • Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and / or beliefs, or any other characteristic protected by federal, state, or local law

    Compensation : $70,000.00 - $95,000.00 per year

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Create a job alert for this search

    Technical Support Manager • Costa Mesa, CA, United States

    Related jobs
    Shotgrid Technical Support Specialist

    Shotgrid Technical Support Specialist

    GPL TechnologiesLos Angeles, CA, US
    Full-time
    Quick Apply
    THE COMPANY At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry&...Show moreLast updated: 30+ days ago
    • Promoted
    Tibco Engineer

    Tibco Engineer

    Axiom Software Solutions LimitedLos Angeles, CA, US
    Full-time
    We are seeking an experienced TIBCO BW Technical Support and Development Engineer to provide expert technical support and development services for TIBCO BusinessWorks (BW) integration solutions.Thi...Show moreLast updated: 30+ days ago
    CAM Technical Manager

    CAM Technical Manager

    SaratechMission Viejo, CA, USA
    Full-time +1
    Quick Apply
    CAM Technical Manager Job Posting.Saratech is seeking a CAM Technical Manager (CTM).The CTM needs to be a highly skilled engineering specialist with strong skills in mechanical engineering, CAM pro...Show moreLast updated: 30+ days ago
    10748 - Technical Operations & Development Engineer I

    10748 - Technical Operations & Development Engineer I

    Hyundai Autoever AmericaCosta Mesa, CA, US
    Full-time
    Quick Apply
    Technical Operations & Development Engineer I Purpose : .The Junior IT Operations and Development Specialist will be responsible for supporting the IT infrastructure, ensuring smooth operations, ...Show moreLast updated: 30+ days ago
    • Promoted
    Continuous Improvement Manager

    Continuous Improvement Manager

    HowmetCity of Industry, CA, United States
    Full-time
    City of Industry, CA, 91744, US.Remote Work Schedule Availability?.This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfu...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Sales Manager

    Technical Sales Manager

    Menlo VenturesTorrance, CA, United States
    Full-time
    Every idea starts with a problem.Ours was simple : Boats are special — but they’re loud, pollutant, unreliable, and stuck in the past. Gas-powered boats dominate not because they’re great, but becaus...Show moreLast updated: 4 days ago
    TILE and Flooring Technical Sales Support Manager - Western USA Territory

    TILE and Flooring Technical Sales Support Manager - Western USA Territory

    wedi CorporationEast Los Angeles, CA, USA
    Full-time
    Quick Apply
    Technical Sales Support Manager.Southern California : Los Angeles, Glendale, San Diego, San Jose, Los Angeles, Irvine, Fullerton,. Western Territory consisting of : Southern California and the state o...Show moreLast updated: 30+ days ago
    • Promoted
    Tech Support

    Tech Support

    TradeJobsWorkforce92618 Irvine, CA, US
    Full-time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show moreLast updated: 30+ days ago
    HV Transmission Engineer - Level 3

    HV Transmission Engineer - Level 3

    QcellsIrvine, CA, US
    Remote
    Full-time +1
    Title : HV Transmission Engineer – Level 3.Position Status : Permanent, Full-Time.HV TRANSMISSION ENGINEER – LEVEL 3.Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in p...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Support Manager

    Customer Support Manager

    VirtualVocationsOntario, California, United States
    Full-time
    A company is looking for a Customer Support Manager to lead a high-performing support team in resolving customer support tickets efficiently. Key Responsibilities Oversee daily operations of the C...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support

    Technical Support

    LTS - Video Solutions for Security ProfessionalsCity of Industry, CA, US
    Full-time
    Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Technical Support Specialist

    Technical Support Specialist

    MomcozyOntario, CA, United States
    Full-time
    Handle technical inquiries from overseas customers (primarily in English and Chinese, with some minor languages), resolve issues related to the installation, operation, and troubleshooting of breas...Show moreLast updated: 15 hours ago
    Technical Support Specialist

    Technical Support Specialist

    Sayres DefenseSan Clemente, CA, USA
    Full-time
    Quick Apply
    Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training mate...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support

    Technical Support

    TradeJobsWorkforce90035 Los Angeles, CA, US
    Full-time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show moreLast updated: 30+ days ago
    Technical Sales Manager, Waterproofing

    Technical Sales Manager, Waterproofing

    ICP GroupLos Angeles, CA, US
    Full-time
    Quick Apply
    Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets.ICP Group ...Show moreLast updated: 30+ days ago
    • Promoted
    Manager, AECOM Advisory

    Manager, AECOM Advisory

    AECOMLos Angeles, CA, US
    Full-time
    AECOM Advisory is seeking a dynamic Manager (Managing Consultant / Engagement Manager) to support our growing global Advisory business line. We are seeking talented management consultants to join AECO...Show moreLast updated: 27 days ago
    • Promoted
    Teamlead Consulting & Support (m / f / d)

    Teamlead Consulting & Support (m / f / d)

    Hubdrive GmbHLos Angeles, CA, United States
    Full-time
    You meet with your team in a daily meeting.You talk about important tasks and make sure everyone’s on track.You advise our partners and customers on implementing HR for Dynamics, make sure it’s clo...Show moreLast updated: 7 days ago
    • Promoted
    EHS Manager

    EHS Manager

    HowmetFullerton, CA, United States
    Full-time +1
    Executive, Services and Support.S State College, Fullerton, CA, 92831, US.Remote Work Schedule Availability?.Howmet Fastening Systems (HFS). This is an opportunity to grow your career at a large, in...Show moreLast updated: 30+ days ago