Dispatch Lead

Job Description

Job Description

Note : Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus or commissions.

CPower is a leading Virtual Power Plant platform, monetizing the value of customer-sited energy to intelligently strengthen the grid. For over a decade, we’ve made turning flexible energy into revenue simple for partners and large energy users such as businesses, manufacturers, public institutions and healthcare organizations, delivering over $1.2 billion from demand response and energy flexibility programs to customers since 2015. With 6.7 GW of customer capacity nearly 23,000 sites, we’re empowering energy users across North America, enabling them to benefit from an innovative energy economy.

We are looking for a Dispatch Lead to join our Operations Team.

The Dispatch Lead will be responsible for leading the day-to-day operations of the dispatch desk as well as dispatching of CPower customers during electrical grid emergencies. The Dispatch Lead will need to understand and appropriately handle any ISO directives as they relate to CPower’s general operations in demand response arena. The Dispatch Lead will have to interact with internal and external customers advising them on the potential for demand response events, as well as any current event in which CPower customers may be a part of. This role requires a seasoned professional with years of experience in demand response dispatching, able to exercise a high degree of independence and make critical, time-sensitive decisions with minimal oversight pertaining to CPower compliance with ISO rules and regulations.

This position is located at our office in Baltimore, MD.

Essential Duties and Responsibilities

• Monitor and assist dispatching all Demand Response events in a moment’s notice 24x7 in all markets which CPower participates.
• Continual review of current ISO grid conditions to advise CPower’s internal and external customers regarding specific market situations.
• Monitor dispatch email inbox and main phone for dispatched events.
• Maintain dispatch logs of DR events, customer issues, and act as a customer service-oriented desk either by immediately assisting the customer or escalating to the proper internal CPower team.
• Coordinate, schedule, and adjust offers on behalf of customers to maximize potential revenue, as well as minimize exposure in various markets and ensure accuracy.
• Develop and maintain Dispatch Standard Operating Procedures for all regions and programs in which CPower participates.
• Attend bi-annual training to maintain relevant knowledge and skills.
• Maintain comprehensive expertise in the full suite of CPower products across all U.S. regions.
• Take and successfully pass a dispatch certification test annually, prior to the start of the summer season.
• Lead and mentor dispatchers, offering guidance and support to enhance team performance and encourage professional development.
• Serve as the primary point of contact in the event of issues or emergencies Manage dispatcher shift schedules to maintain continuous 24x7 desk coverage, with the ability to cover shifts in emergency situations.
• Ensure system readiness by performing monthly validations and tie outs.

Requirements

Benefits

Unique opportunity to work at a successful, growing company with a strong entrepreneurial spirit. We focus heavily on developing our employees and linking successes to our core values. CPower offers a great benefits package that includes medical, dental, vision, 401K, vacation, up to $10,000 per calendar year in tuition reimbursement, etc. CPower’s leadership prides itself on maintaining a rewarding culture and always striving to offer a great team-member experience.

CPower is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We believe that diversity and inclusion among our team members is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.