Contract Support Associate - Jacksonville

Global Workplace Solutions (GWS) - Local delivers tailored, hard services-led facility management solutions. We self-perform core services while collaborating with top-tier soft service providers to offer customized facility and project management. Our agile, accountable approach ensures efficient service delivery. In addition to our core capabilities, we provide direct access to best-in-class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role

As a Contract Support Associate, you will play a key role in supporting the delivery of a client account. This includes financial and operational administration, vendor coordination, workflow and CMMS management, and customer service. You will work closely with the Account Leader and site teams to ensure smooth operations and exceptional service delivery.

What You'll Do

Act as the first point of contact for client inquiries, ensuring timely, courteous, and effective communication.

Support account governance through financial reporting (WIP, Debt, OPO, Invoice Pool), data analysis, and budget tracking.

Manage customer billing and invoicing, ensuring accuracy, margin integrity, and compliance with client and company policies.

Coordinate vendor onboarding and maintain subcontractor documentation for both reactive and planned maintenance.

Maintain and update the account's web quote system and CMMS, ensuring accurate job status and data integrity.

Monitor Helpdesk activity, log service requests, and coordinate timely resolution with internal teams and vendors.

Prepare internal and client-facing reports, attend meetings, and document minutes.

Ensure compliance with Health, Safety, and Environmental (HSE) standards; maintain QHSE documentation.

Support monthly business reviews and contract performance reporting.

Recommend and implement process improvements and cost-saving initiatives to enhance operational efficiency.

Quality Control & Contract Management

Oversee quality assurance processes, conduct audits, and implement improvements to maintain compliance with industry standards.

Manage contracts by negotiating terms, tracking obligations, and ensuring full compliance with contractual requirements.

Foster a culture of continuous improvement, ensuring seamless coordination between quality control and contract management functions.

Leverage strong analytical skills to manage multiple priorities and drive service excellence.

What You'll Need :

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

High School Diploma or GED required; Associate's degree in Accounting, Finance, or related field preferred.

3-4 years of relevant experience in administrative, financial, or contract support roles.

Strong understanding of financial processes, including invoicing, purchase orders, and cost tracking.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Excellent written and verbal communication skills.

Strong organizational skills and attention to detail.

Ability to analyze and solve problems independently.

Advanced math skills, including percentages, markups, and discounts.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity : CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations : CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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