MSP Operations Center Systems Support- Tier 2

MSP Operations Center Systems Support- Tier 2

Experience : 5+ Years of Experience

Salary : 65K-85K Plus Benefits

Description :

Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Systems Engineering Team is responsible for the server, SAN, and database infrastructure, which supports customer applications in a 24x7x365 data center environment. The team focuses on performance tuning, automation, security, design, implementation, and break / fix resolution of enterprise class solutions. Applications include third party solutions in addition to a diverse set of proprietary systems hosted on Windows and Linux servers. Position requires an experienced, highly motivated Systems Engineer with a minimum of five years' experience in design, implementation and support of a large infrastructure consisting of Windows, Linux, and VMware systems as well as a variety of hardware including servers, switches, and SAN storage. This individual will be required to provide input into new and existing projects, both from a technical perspective as well as from a business perspective.

Major Responsibilities :

• 5+ years of experience with IT helpdesk or support position.
• Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System)
• Have a strong understanding of an IP network, including switches / firewalls and how to troubleshoot different issues.
• Able to self-manage and hold themselves accountable.
• Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
• Enjoy people and care to develop strong relationships with clients.
• Be an optimist at heart.
• Resolves problem situations in a professional manner.
• Group Policy experience in pushing software to client computers.
• Group Policy experience with Windows 10 deployments.
• Experience with iPhone / iPad / Android.
• Experience supporting phone systems from Microsoft Teams
• Experience with Apple computers in a networked environment.
• Experience creating images of computers and deploying across network.
• Networking experience (configuring / deploying network switches)
• Wireless network support.
• Nable RMM (remote management of computers).
• Cisco / Meraki equipment experience
• Experience supporting printers / copiers in a networked environment.
• Certifications are preferred. Microsoft Certs are a big plus.
• Intermediate knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
• IT support involving core business application and operating systems, as well as virtual environments on VMware and Hyper-V.
• Implementation and support for Microsoft related technologies : Windows Server, Exchange, SQL, Office 365, Windows 7 / 10, etc.
• Implementations and support of backup and disaster recovery solutions : Veeam, Zerto, Commvault

The Job :

Must have qualifications :

Bonus

Non-skill requirements :