Customer Service Manager

Job Summary :

The Customer Service Manager will oversee and develop our customer service team in La Mirada, California. This role will be responsible for managing a team of 3–4 direct reports, ensuring high levels of customer satisfaction, driving efficiency in service processes, and building strong internal and external relationships. This Customer Service Manager will function as a customer advocate and will coordinate with internal company departments to ensure that service level agreement are delivered.

The ideal candidate will be a hands-on leader with excellent communication skills, a customer-first mindset, and the ability to balance daily operational needs with long-term process improvements.

Key Responsibilities :

• Lead, coach, and develop a team of 3–4 customer service representatives to deliver excellent service.
• Manage daily operations of the customer service department, including order entry, inquiries, issue resolution, and follow-up.
• Establish and monitor team performance metrics (KPIs) to ensure service level goals are achieved.
• Partner with Sales, Operations, and Engineering teams to resolve escalated issues and improve the end-to-end customer experience.
• Develop and maintain standard operating procedures, ensuring consistent processes across the team.
• Identify opportunities for process improvements and implement solutions to enhance efficiency and customer satisfaction.
• Handle complex customer interactions with professionalism and problem-solving skills.
• Train team members in product knowledge, system use, and customer engagement best practices.
• Provide regular reporting to leadership on team performance, customer trends, and improvement initiatives.
• Foster a positive and collaborative team culture aligned with National Signal’s values.

Qualifications

About National Signal :

National Signal is a manufacturer of portable solar construction equipment, traffic safety products, and LED signs - specializing in solar-powered LED light towers, message signs, arrow boards, plus new in 2025 our solar-powered generators and mobile surveillance trailers. Headquartered in La Mirada, California, we are a member of the HS Roads & Security division of Hill & Smith Holdings PLC, based in Birmingham, England and publicly traded on the London Stock Exchange. Our worldwide Group Purpose is to “Create sustainable infrastructure and safe transport through innovation.”

What We Offer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.