Customer Service Manager - L.A. Based

About the Role We are looking for a highly organized and proactive Customer Service Manager to oversee our customer support operations and ensure an exceptional experience for our customers.

The ideal candidate will lead a customer service team, streamline support processes, and handle escalations while maintaining high standards of service.

Key Responsibilities Manage and oversee the daily operations of the customer service team.

Train, mentor, and motivate customer service representatives to achieve performance goals.

Monitor and analyze customer inquiries across multiple platforms (email, chat, phone, and e-commerce platforms).

Handle escalated customer issues and ensure timely resolutions.

Develop and implement policies, procedures, and best practices for improved customer satisfaction.

Work closely with other departments (sales, operations, finance, logistics) to resolve issues and streamline communication.

Track and report customer service metrics, providing insights to improve overall performance.

Maintain a customer-first approach while balancing company goals.

Required Skills & Qualifications Proven experience as a Customer Service Manager, Team Lead, or similar role.

Strong leadership and team management skills.

Excellent communication, conflict resolution, and problem-solving abilities.

Proficiency with HubSpot, Sellercloud, ShipStation, Flexport, BigCommerce, and Excel.

Experience managing customer service in an e-commerce environment.

Ability to multitask, prioritize, and manage time effectively.

Strong attention to detail and a proactive mindset.

If you are passionate about leading teams, improving customer experiences, and building efficient support systems, we’d love to hear from you.

Apply today and join a company that values professionalism, teamwork, and delivering exceptional service.

Powered by JazzHR