The UPS Store Franchise Consultant - Charleston / Savannah / Hilton Head

Franchise Consultant

The UPS Store, Inc. Franchise Consultant (FC) supports franchisees within a designated territory throughout their franchise lifecycle. They optimize revenue by collaborating with franchisees to develop quarterly / annual business plans, including sales, marketing, financial goals, and action plans. FCs conduct quarterly store evaluations to ensure compliance with brand standards and operational procedures. They build relationships, provide training, coaching, and communication to franchisees to enhance customer experience and drive growth. FCs assist with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandizing and business transitions. They plan convention style networking meetings to educate, set direction, foster engagement, and share best practices.

Key responsibilities and duties include providing franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to achieve their growth objectives. Conducting regular evaluations and analysis to assess center and franchisee performance, identifying areas for continuous improvement. Training and coaching franchisees in using financial benchmarks, TUPSS resources, and tools to analyze and optimize business performance. Acting as the main point of contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees, addressing concerns and questions and ensuring timely support and follow-up. Identifying and addressing operational and financial issues impacting franchisee success. Ensuring franchisee adherence to policies, procedures, and brand standards. Maintaining regular communication to monitor progress and ensure timely completion of training requirements and creating a compelling vision that drives adoption and gains buy-in. Supporting TUPSS franchisees and working with TUPSS Solution + Support Campus to manage timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals. Planning and conducting regular convention style network meetings, coordinating with regional teams and vendors. Utilizing and sharing best practices for operational improvements, training, merchandising, local marketing, prospecting, and overall franchise management to increase revenue and profit. Developing professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities.

Education qualification : Bachelor's degree in business, management, or a related field.

Experience qualification : 5+ years of experience in Restaurant or Retail Operations, Franchising, Business Consulting, or a related field.

Required knowledge, skills or abilities include encouraging participation and open communication, achieving consensus, when necessary, keeping participants engaged and focused, identifying conflicts, and providing constructive feedback. Understanding franchise structures and relationships, franchise products and services, and their impact on corporate profitability. Comprehending royalty streams from Franchisee to Area Franchisee to Franchisor. Demonstrating effective conflict resolution and problem-solving skills. Maintaining and applying a broad understanding of financial management principles. Exhibiting excellent verbal and written communication skills. Effectively and confidently using digital tools and technologies to efficiently analyze, manage and share data. Willing and able to travel as required. Operating independently with minimal supervision. Displaying dedication to ongoing learning and enhancing knowledge and expertise. Demonstrating strong time management skills, establishing project goals and objectives, meeting deadlines, and ensuring quality expectations. Capable of managing multiple projects simultaneously.

Span of responsibility : Territory will cover Charleston / Hilton Head / Savannah. Travel required : overnight travel expected approx. 1-2 weeks a quarter. Franchised locations : 35. Overall revenue portfolio : $20.3M.

Employee type : Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law. Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.