Sales and Leasing Counselor
12 Oaks Senior Living is hiring a Sales and Leasing Counselor to manage leasing efforts, maintain full occupancy within approved budgets, and foster positive relationships with prospective residents, influencers, and local businesses.
Primary Duties & Responsibilities
- Adhere to and convey a philosophy that supports the dignity, privacy, independence, choice, and individuality of residents and prospects.
- Qualify prospects and participate in community tours with identified prospects.
- Manage lead base in conjunction with the leasing department head and members of the leasing team.
- Identify, build, and develop an effective network of community and professional sources for potential resident referrals and establish relationships that assure continuing opportunities for the community and property.
- Assist with gathering and organization of all required information necessary to complete a successful move-in so that the appropriate department head or Executive Director can complete move-in paperwork.
- Participate in special luncheons, tours, special events, and promotions for community contact groups when appropriate.
- Contribute to the successful execution of sales goals through active participation in appropriate planning and team leasing strategies.
- Maintain an accurate record of sales activity statistics (lead generation efforts) and assist in the preparation of routine and periodic leasing reports in accordance with company policy.
- Provide internal and external sales support to the marketing team.
- Identify and cultivate needs and goals of potential customers, residents, and families.
- Manage inventory of marketing materials and adhere to the approved budgets.
- Diligently work toward the completion of special projects, requests, and assignments.
- Other duties as assigned.
Qualifications & Physical Requirements
Working knowledge of leasing skills (attunement, connecting, untangling emotions, advancing to next logical step) as related to senior housing.Excellent communication, social awareness, emotional intelligence, connection, and articulation skills.Superior relationship building, networking, and customer service skills.Strong organization skills, able to multi-task, and can manage self to meet fluid deadlines in a customer-focused environment.Strong discovery skills.Ability to define specific, measurable, attainable, relevant, and timely goals and objectives.Commitment to continuous improvement of leasing and customer service practices while assuring that completed work adheres to high standards of accuracy and excellence.Highly professional and dependable.Strong computer and internet skills, including Microsoft Office suite.Social media skills (Facebook, Twitter, LinkedIn, YouTube, etc.) a plus.Demonstrated ability to maintain confidentiality.Education & Experience
College degree preferred.At least one year of experience in an assisted living community preferred.Core Values Modeled As a 12 Oaks Leader
Character
The ability to meet the demands of reality.
Competence
Operating with excellence.
Stewardship
The careful and responsible management of that which has been entrusted to one's care.
Servanthood
The role the leader plays while serving others in a physical, emotional, and spiritual aspect while achieving the goals set forth by the business.
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