HVAC Technician Dispatcher

Dispatcher

We are seeking a highly organized and communicative dispatcher to join our team. The ideal candidate will be a self-starter who can effectively work with diverse groups, particularly construction workers. The role involves managing purchase orders, tracking project schedules, and coordinating employee assignments. The dispatcher will handle varying volumes of service calls, requiring a strong understanding of different job types and the ability to assign suitable technicians to each task.

Responsibilities :

Provide a positive and productive working relationship with all customers, vendors, and outside contacts.

Answer and handle phone calls as needed.

Communicate customer requests to technicians and managers.

Process quotes and enter information into the system.

Inform immediate supervisor of any customer-related complaints and concerns.

Interact with operations managers regarding customer contracts.

Update and maintain customer status reporting requirements.

Coordinate and type customer proposals.

Maintain customer and project files as assigned.

Maintain database and tracking information.

Assist in maintaining the service vehicle program.

Help with billing questions when necessary.

Perform other duties as assigned.

Essential Skills :

1+ year of HVAC dispatch experience.

Proficiency in handling administrative duties and working with customers.

Proficient with MS Office Suite, including Outlook, Excel, and PowerPoint.

Strong written, phone, and oral communication skills.

Excellent attention to detail.

Ability to work well with others.

Effective time management skills.

Experience with Lotus Notes.

Knowledge of AS400.

Job Type & Location :

This is a contract position based out of Southfield, MI.

Pay and Benefits :

The pay range for this position is $18.00 - $23.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type :

This is a fully onsite position in Southfield, MI.

Application Deadline :

This position is anticipated to close on Dec 3, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.