Responsibilities
- Contact physician’s office as needed for refill authorization.
- Contact client for verification of orders as needed.
- Process all new and refill prescriptions.
- Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards.
- Document correspondence and follow up in the system.
- Prepare audit sheets and provide feedback to manager.
- Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
- Initiate and document correspondence and follow up in system.
- May assist with research of lost or missing orders per internal department requests.
- May provide backup support to other pharmacy groups based on business needs or production levels.
- Answer incoming calls promptly and provide high standard of customer service to the client.
Qualifications
- High School diploma or general education degree (GED).
- Pharmacy Technician License and / or Certification (CPhT) as per State requirements.
- General computer knowledge including Microsoft Office : Word, Excel and Outlook.
- Excellent customer service, interpersonal, verbal and written communication skills.
- Work collaboratively with other team members and manager to ensure that best practices are shared.
- Must be able to work weekends, holidays and alternate shifts for PTO / staffing coverages as 24 / 7 / 365 operational needs dictate.
Qualifications Preferred
- Pharmacy data entry experience; minimum one year.
- Strong knowledge of Brand / Generic drugs and medical terminology.
Why work at Symbria?
- 100% employee-owned company through an Employee Stock Ownership Plan, also known as an ESOP. You, along with your co-workers, have an ownership stake in this company!
- Competitive compensation
- ESOP retirement plan
- 401(k) & Roth 401(k) plans
- Employee Assistance Program
- Full-time employees are eligible for medical, dental, vision, life insurance, short / long term disability, flexible spending accounts (FSA), Paid Time Off (PTO) and Yearly Tuition Reimbursement.
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