Assignment Support Coordinator

Join Our Dynamic Team as the Assignment Support Coordinator!

Are you a seasoned Assignment Support Coordinator with experience in business or construction? Are you looking to leverage your expertise in a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates multiple franchise locations across North America, seeks an Assignment Support Coordinator to join our robust Claims Force / Quality Assurance Team.

We are seeking a dedicated and experienced Assignment Support Coordinator who will be responsible for ensuring local Franchise offices are compliant with Program Service Level Agreement (SLA) and Program guidelines. This position assists in driving Program performance to exceed Carrier expectations. As a key member of the Paul Davis Restoration, Inc. (PDRI) Claims Force team, this position leverages the skills and relationships of US Operations team members to improve scorecard performance to exceed Carrier expectations.

This role is designed to provide operational and administrative support to our network of franchisees, ensuring they receive the resources, oversight, and guidance necessary to deliver top-quality restoration commitments. As a key support team member, you will play a critical role in helping ensure that franchise locations consistently meet company standards and customer expectations and communicate openly with our insurance carrier partners.

Essential Duties / Responsibilities :

• Franchisee Support : Monitor direct program assignments from first notice of loss through pre-scrub estimate completion. The Scorecard Performance Associate will seek routine updates, reinforce performance and timeliness standards, monitor and coach document uploads and process completion, and drive improvement by proactively reaching out to Franchises and checking the status of the pending Service Level Agreement requirements.
• Assignment Coordination : Help franchisees manage and track the progress of direct program assignments, ensuring timely and efficient completion, with timely and transparent documentation of job status throughout the process. Assist with coordinating schedules, resources, and any additional support needed to meet SLA deadlines.
• Quality Assurance : Ensure that franchisee operations are aligned with industry standards, organizational expectations, and carrier partner standards. Provide support to Scorecard Performance Associates and Scorecard Performance Manager through feedback loops to drive alignment and compliance with all assignments to meet industry and carrier partner standards.
• Training and Resources : Assist in providing ongoing training and support to franchisees, ensuring they have access to the latest tools, resources, and processes necessary for success. Help create and update training materials related to best practices, expectations, and direct program assignment success.
• Documentation and Reporting : Maintain accurate records of franchisee assignments, internally documenting key expectation compliance to drive training and coaching initiatives. Ensure franchisees are submitting required documentation on time and following established reporting processes.
• Communication and Problem Resolution : Act as a liaison between the franchisor and franchisees, helping usher them to partner PDRI teams to resolve any operational or service issues that arise during assignments. Provide clear and timely communication to franchisees regarding updates, changes, and new policies.
• Teamwork and Collaboration : Attend company or team meetings virtually, as required, to be informed on all things Paul Davis. Additionally, trends that are identified should be reported to the Scorecard Performance Manager.
• All other duties as assigned.

Competency - Knowledge, Skills, and Abilities :

Required Education & Experience :

Preferred Education & Experience :

Reasonable Accommodation for Disability :

Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. A "reasonable accommodation" is a change or adjustment to a job or work environment that allows a qualified individual with a disability, defined as a physical or mental condition that is permanent, ongoing episodic, or of some persistence, and is a substantial or significant limit on an individual's ability to carry out important functions (or as otherwise defined by federal or provincial law), to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer :

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by provincial or federal law.

If you are ready to take on a challenging and rewarding role that offers both variety and the opportunity to make a significant impact, we would love to hear from you. Apply today to join our team and help shape the future of Paul Davis! About Us : Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 340 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector.

Flexible work from home options available.

Compensation : $45,000.00 - $48,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision :

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values :

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission :

To Provide Opportunities for Great People to Deliver Best in Class Results