Desktop Support Technician

Desktop Support Technician in Los Angeles, CA. opportunity!!

This Jobot Consulting Job is hosted by : Robert Reyes

Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary : $26 - $31 per hour

A bit about us :

Prestige Hospital System

Placed #1 in both California in a broad assessment of excellence in hospital-based patient care.

Why join us?

Competitive Salary$$

Stellar Benefits (Medical, Dental Vision, Life Insurance)

Flexible Schedule

Job Stability

Career growth

The position offers a competitive salary

If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you.

Job Details

Job Details :

We are seeking a dynamic and dedicated Consulting Desktop Support Technician to join our Tech Services team. This role is crucial in maintaining the integrity of our technological infrastructure and ensuring seamless operation for our end users. As a Consulting Desktop Support Technician, you will be providing technical and troubleshooting assistance, adhering to our IT processes, and recommending ways to improve these processes. You will be working closely with our IT Client Services team and directly communicating with management to resolve customer service issues swiftly and efficiently.

Responsibilities :

• Provide technical and troubleshooting assistance to end users, ensuring their IT needs are met.
• Adhere to and maintain IT processes and practices, ensuring a smooth and efficient service.
• Identify and recommend improvements to current processes to the IT Client Services team.
• Communicate and escalate customer service issues to management for swift resolution.
• Assist in the installation, repair, and maintenance of workstations at all our locations.
• Prepare defective parts for shipment to the manufacturer and maintain records of parts inventory for spare equipment.
• Attend vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
• Perform on-call duties and other assigned tasks as necessary.

Minimum Education :

High school or equivalent required

Associate's degree in a related field preferred

Minimum Experience :

Minimum 6 months' experience in IT up to two (2) years required.

Experience with or exposure to the following :

Operating systems : Windows 7, 10, OS X

Office Productivity Software : Office 2010 and 2016

Cerner

Footprints

Kronos

Experience in Desktop support

Accountabilities :

Provide technical and troubleshooting assistance to Keck Medicine of USC end users as required

Provide technical and troubleshooting assistance to Keck Medicine of USC end users as required.

Adhere to Keck Medicine of USC IT processes and practices.

Identify and recommend ways to improve processes to Keck Medicine of USC IT Client Services team.

Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.

Responds to questions from users or escalates their issues to an IT manager at Keck Medicine of USC IT.

Assist in the installation, repair and maintenance of work stations at all Keck Medicine of USC hospitals and clinic locations.

Prepares defective parts for shipment to manufacturer.

Assist in maintaining records or parts inventory for spare equipment.

Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.

Ability to perform on-call duties.

Performs other duties as assigned.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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