Mobility Services Coordinator

Job Title :

• Mobility Services Coordinator Position Type : Contractor Location : San Jose, CA Salary Range / Rate :  $38-43 / hr Job ID# :   #157222 Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.
• Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc.
• As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees.
• Participate in in-person home rental service tours with employees and local vendors to support employees in real-time, and ensure service delivery quality Monitor and manage vendor spending by reviewing invoices, and ensuring a cost-efficient approach is taken.
• Work closely with the Policy team, HROP team, and business teams, understand business needs, to ensure preparedness.
• Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.

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