Continuing Education & Customer Service Representative

JOB SUMMARY

The Continuing Education & Customer Service Representative serves as the first point of contact for the school’s main phone line and provides administrative and customer support for all MTSA Continuing Education (CE) offerings. This role supports the daily operations of the CE department and the Manager, Continuing Education by assisting participants, coordinating communications, maintaining records, supporting event planning and delivery, and ensuring accurate documentation for seamless execution of CE activities.

QUALIFICATIONS

• Associate’s degree or higher preferred
• Prior administrative support experience, preferably in a healthcare or academic setting
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Forms, Teams)
• Strong organizational skills and attention to detail
• Clear verbal and written communication skills, with a professional and courteous demeanor
• Ability to manage multiple tasks and prioritize effectively
• Dependable and able to work effectively in a team environment

RESPONSIBILITIES

This job description is not to be considered an exhaustive or exclusive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related activities as requested. This list describes major responsibilities to support the continuing education and customer service processes for MTSA :

COMMITTEE INVOLVEMENT

MTSA Staff Committee Member

REPORTING

Manager, Continuing Education

TERMS OF EMPLOYMENT

Full-time employment by Middle Tennessee School of Anesthesia

ATTENDANCE

Expected to be available and on campus during normal business hours of Middle Tennessee School of Anesthesia, Monday through Thursday, 8 : 00 am to 6 : 00 pm CST.  Some weekend work is required for planned events.

This general outline illustrates the type of work which characterizes the job classification. It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.