Business Execution Consultant - ULO Capacity Planner

Business Execution Consultant

Wells Fargo is seeking a Business Execution Consultant to join the CLO Capacity Planning & WFM Management team. Supporting ULO. In this role, you will :

• Have sole ownership of Call Center Capacity Plans for 24 / 7 call centers.
• Become a SME for the businesses we support and the data sources we leverage for reporting. Be fully integrated into operations, know the business, understand key drivers and be in-sync with priorities.
• Leverage data, reporting and insights to monetize performance (translating performance gains to reduced losses, increase capacity, decrease FTE needs, etc.) by improving efficiency and effectiveness of employees.
• Analyze data from multiple sources, identify trends, and bring forward key insights to share the performance story with business leaders in a concise and effective manner.

Required Qualifications :

Desired Qualifications :

Job Expectations :

Location :

Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

Req Number : R-500570