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Operations Director
Operations DirectorNesco Resource • Houston, TX, US
Operations Director

Operations Director

Nesco Resource • Houston, TX, US
7 days ago
Job type
  • Full-time
Job description

Operations Director Stand-Alone ER / Urgent Care

A growing stand-alone ER / urgent care group in Greater Houston is seeking a hands-on Operations Director to oversee day-to-day operations, support the opening of new facilities, and enhance the overall patient experience. With multiple sites and continued expansion ahead, this role is ideal for an operational leader who thrives in a fast-paced, patient-centered environment.

Key Responsibilities

Operational Leadership

  • Oversee daily operations across multiple facilities
  • Lead the operational setup and launch of new locations
  • Manage P&L, staffing, scheduling, workflow, ordering, and facility readiness
  • Build and standardize processes to support multi-site growth

Patient Experience & Hospitality

  • Maintain a warm, concierge-style environment for patients and families
  • Build structure around patient amenities to ensure consistent, high-touch service
  • Support a family-friendly, hospitality-driven experience across all locations
  • Community Engagement & Local Marketing

  • Build relationships with community groups, schools, churches, and local organizations
  • Lead grassroots outreach and face-to-face marketing efforts targeting families
  • Strengthen local brand presence throughout Greater Houston
  • Billing & Revenue Cycle Management

  • Identify gaps in current billing processes
  • Improve RCM workflow, billing capture, financial accuracy, and process structure
  • Implement scalable systems to support continued growth
  • Leadership Support

  • Reduce operational strain on the leadership team
  • Serve as a strategic partner in building structure, efficiency, and scalability
  • What You Bring

  • Experience in healthcare operations, urgent care / ER operations, hospitality operations, or multi-site leadership
  • Strong background in building processes, systems, and operational workflows
  • Revenue cycle management (RCM) experience strongly preferred
  • Strength in community outreach and relationship-building
  • A service-driven mindset and the ability to lead in a hands-on environment
  • #LI-BT1 PRO023

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    Director • Houston, TX, US

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