Operations Director Stand-Alone ER / Urgent Care
A growing stand-alone ER / urgent care group in Greater Houston is seeking a hands-on Operations Director to oversee day-to-day operations, support the opening of new facilities, and enhance the overall patient experience. With multiple sites and continued expansion ahead, this role is ideal for an operational leader who thrives in a fast-paced, patient-centered environment.
Key Responsibilities
Operational Leadership
- Oversee daily operations across multiple facilities
- Lead the operational setup and launch of new locations
- Manage P&L, staffing, scheduling, workflow, ordering, and facility readiness
- Build and standardize processes to support multi-site growth
Patient Experience & Hospitality
Maintain a warm, concierge-style environment for patients and familiesBuild structure around patient amenities to ensure consistent, high-touch serviceSupport a family-friendly, hospitality-driven experience across all locationsCommunity Engagement & Local Marketing
Build relationships with community groups, schools, churches, and local organizationsLead grassroots outreach and face-to-face marketing efforts targeting familiesStrengthen local brand presence throughout Greater HoustonBilling & Revenue Cycle Management
Identify gaps in current billing processesImprove RCM workflow, billing capture, financial accuracy, and process structureImplement scalable systems to support continued growthLeadership Support
Reduce operational strain on the leadership teamServe as a strategic partner in building structure, efficiency, and scalabilityWhat You Bring
Experience in healthcare operations, urgent care / ER operations, hospitality operations, or multi-site leadershipStrong background in building processes, systems, and operational workflowsRevenue cycle management (RCM) experience strongly preferredStrength in community outreach and relationship-buildingA service-driven mindset and the ability to lead in a hands-on environment#LI-BT1 PRO023