Desktop Support SpecialistSISL Global • Baltimore, MD, US
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Desktop Support Specialist
SISL Global • Baltimore, MD, US
23 hours ago
Job type
- Full-time
Job descriptionTroubleshoot and resolve technical issues related to desktop systems, peripherals, network connectivity, and user access rights. Escalate unresolved or complex issues to appropriate 2nd / 3rd line support or external vendors. User Management & Deployment Manage user accounts, permissions, and profiles using Active Directory and other tools. Install and configure approved software applications and updates. Support office moves, equipment relocation, and desk setups as required. Asset & Inventory Management Assist with the lifecycle management of IT equipment including disposal and replacement of outdated hardware. Documentation & Compliance Ensure compliance with Trust / NHS security and information governance standards. Report any potential security risks or incidents as per organisational policy. Customer Service & Communication Provide guidance and training to end users on the effective use of IT equipment and software. Communicate effectively with both technical and non-technical staff. Digital / IT Services Team Clinical and non-clinical end users Infrastructure and Applications Support Teams Third-party suppliers and support vendors The role may involve travel between sites; a full driving licence may be required. Participation in on-call or out-of-hours support rota may be necessary. Entry level Full-time Information Technology IT Services and IT Consulting
Job Title - Desktop Support Specialist (Band 4)
Key Responsibilities
- Technical Support
Respond to and resolve incidents and service requests in accordance with agreed SLAs.
Set up, configure, and deploy desktop / laptop systems and mobile devices for new and existing users.
Maintain accurate records of IT assets, including desktops, laptops, and peripheral devices.
Maintain accurate documentation of procedures, fixes, and user support guides.
Deliver a high standard of customer service at all times.
Key Working Relationships
Additional Information
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Desktop Support Specialist • Baltimore, MD, US
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