Tier 3 – Expert Support SpecialistPROVATOHR INC • Washington, D.C, DC, US
Tier 3 – Expert Support Specialist
PROVATOHR INC • Washington, D.C, DC, US
30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionBachelor’s degree in IT, Computer Science, or related field Required Certifications : Microsoft Certified : Power Platform (Power BI Data Analyst) Microsoft Certified : Windows Server / Active Directory ITIL Intermediate or Expert Certification CompTIA Security+ or CASP+ Advanced PowerShell training Technical Proficiencies : All Tier 1 and Tier 2 technical skills Advanced PowerShell scripting for automation Power BI development and dashboard / report automation Endpoint management using tools like Intune, Workspace ONE, Jamf, and Apple Business Manager Senior-level troubleshooting and final escalation support for all platforms and applications Experience : Minimum 5 years advanced OS support (Windows / macOS / iOS / Android) Minimum 5 years Active Directory administration Minimum 5 years Microsoft Office 365 platform support Minimum 3 years supporting VPN and remote access technologies Minimum 3 years scripting in PowerShell and developing Power BI solutions Additional Requirements : Strong communication and customer service skills are essential, as the Tier 1 IT Service Desk Representative serves as the first point of contact for technical support. The ability to prioritize tasks, follow documented procedures, and work both independently and collaboratively in a fast-paced environment is critical. May be subject to background checks or other security clearances based on client requirements. Powered by JazzHR
Summary :
- The Tier 3 Expert Support Specialist is the highest-level technical resource for escalation and resolution of complex IT issues.
This role involves scripting automation, analytics via Power BI, endpoint management, and senior-level diagnostics across enterprise systems and applications. Qualifications :
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Support Specialist • Washington, D.C, DC, US
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