Field Service Specialist

Field Service Specialist – HUBER Technology US

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Base Pay Range

$21.00 / hr - $32.00 / hr

Job Summary

Responsible for providing professional service and support for HUBER Technology customers by performing field service installations, start-up, repair and maintenance of wastewater equipment. The Field Service Specialist, Industrial-Mechanical Repair Emphasis works within the guidelines established by the Director of Service and follows established procedures when representing HUBER Technology.

Responsibilities

• Install, calibrate, configure, test, maintain, evaluate, troubleshoot, pre-commission, commission and repair wastewater equipment manufactured by HUBER Technology and other suppliers (pumps, motors, valves, polymer stations, etc.).
• Perform scheduled and unscheduled maintenance or repair of equipment and associated equipment.
• Install equipment at customer sites and conduct pre-installation assistance.
• Review blueprints, plans, specifications and other customer documentation to prepare for startup or service.
• Provide on-site training of customer personnel to HUBER Technology standards.
• Build customer relationships through solution-oriented communications and service, providing both on-site and telephone support.
• Work with engineering, project management group, spare parts group and management to resolve escalated problems.
• Provide written reports to the Director of Service on all activities carried out on site and complete required documentation in a timely manner.
• Provide expense reports to the Director of Service on all expenses occurred out on site and complete documentation in a timely manner.
• Make technical recommendations to maintenance technicians and / or treatment plant operators.
• Work closely with the Director of Service, Aftermarket Sales Team and Operations Team to ensure that site work is carried out in the required order and completed on time.
• Develop and maintain due regard for safe working practices on site and report any breaches of health & safety to the Environmental Health and Safety Coordinator and / or the Director of Service.
• Undertake any appropriate technical activities that may not be directly related to site as allocated by the Director of Service.
• Ensure all tools and equipment provided to you are kept safe, secure and in good order.
• Maintain all tools and equipment, ensuring they are relevant, up to date and calibrated in accordance with HUBER Technology requirements.
• Assist when needed in manufacturing or engineering with customer projects and unit refurbishment or replacement at the customer site or HUBER Technology manufacturing facility.
• Properly document, label, and return all defective parts utilized in the repair of the equipment.
• Educate the customer on basic operation of their equipment.
• Assist when needed in the parts department with recommending spare parts and wear parts to existing and new customers.
• Perform all welding activities required in the shop and / or customer site.
• Take responsibility for ensuring that all necessary travel, medical and associated documentation is valid and kept up to date and inform the Field Service Manager in adequate time to procure any replacements.
• Provide in-depth troubleshooting via phone with customers in the field.
• Provide technical assistance to all representatives of HUBER Technology, Inc. in the field.
• Assist customers with on-application and process related issues via phone and in the field.
• Assist the Director of Service, V.P. of Operations and Aftermarket Sales Consultants with identification of warranty vs. non-warranty issues.
• Maintain a professional appearance towards customers on the phone and by correspondence as well as in person.
• Uniforms are provided by HUBER Technology, Inc.; Field Service Specialists are required to be in uniform at all times during normal work and must maintain a clean, professional appearance at all times.
• Provide technical support to other Field Service Specialists in the field.
• Comply with all safety policies, practices and procedures.
• Participate in proactive team efforts to achieve departmental and company goals.
• Accept other responsibilities as requested by the Service Manager or Director of Service.

Education and Experience

Additional Skills and Abilities

Physical Demands

Pre-Hire Requirements

This role requires ability to pass a pre-hire drug test, random safety / drug testing, pre-hire background check and completion of an I-9 form. HUBER is an E-Verify Employer.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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