German Speaking Customer Service for Manufacturing industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is delighted to announce an exciting opportunity for a German Speaking Customer Service Representative in the manufacturing industry. We are the leading agency for candidates seeking jobs in their native language abroad, specializing across various sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our mission is to ensure that top candidates are perfectly matched with the ideal employers, facilitating career growth and success in international settings. In this role, you will serve as a reliable point of contact for German-speaking clients, contributing to a quality customer service experience that aligns with our commitment to excellence. Ideal candidates will have a passion for helping others and possess strong communication skills. By joining our team, you'll be instrumental in enhancing customer satisfaction and promoting the brand of our manufacturing clients in the German-speaking marketplace. If you're interested in leveraging your language skills and industry knowledge to support client needs while working within a vibrant international context, we want to hear from you!

Responsibilities

• Provide exceptional customer service to German-speaking clients in the manufacturing sector.
• Manage and respond to customer inquiries via email, phone, and chat in German.
• Process orders, returns, and exchanges, ensuring accuracy and timely completion.
• Assist customers in troubleshooting product issues and provide solutions effectively.
• Maintain detailed customer records and manage account information.
• Collaborate with internal teams to resolve customer issues and improve service offerings.
• Stay updated on product knowledge and industry trends to better assist customers.