Veterinary Client Service Representative- Swing,Part Time, AERA

Veterinary Client Service Representative- Swing, Part Time

Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ wants YOU to be our next Client Service Representative.

Founded in 1977 by a visionary team of veterinarians, the Animal Emergency Group was created to meet the growing demand for specialized around-the-clock emergency care for pets. As one of the first hospitals in the nation dedicated exclusively to small animal emergency medicine, it set a new standard in veterinary care. Recognizing the need for expanded services, the hospital evolved into Animal Emergency & Referral Associates (AERA) in the mid-nineties, introducing a range of veterinary specialties to better serve the local pet community. In 2016, AERA further strengthened its commitment to exceptional pet care by expanding its emergency services to operate 24 / 7, 365 days a year. From its humble beginnings as an after-hours clinic to its status as a premier multi-specialty veterinary hospital, AERA remains dedicated to innovation, expertise, and compassionate care for every pet it serves.

About the Role :

We are seeking a dependable and compassionate Client Service Representative to join our emergency and specialty veterinary hospital team on the swing shift. This role is ideal for someone who excels in a fast-paced environment, remains calm under pressure, and is dedicated to delivering excellent client experiences during evening and overnight hours.

Responsibilities Include (but not limited to) :

• Essential Functions : Greet clients, manage phone calls, triage urgent cases, process payments, and support both clients and clinical staff.
• Educate and Support : Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination : Assist clients in scheduling appointments at hospital, ensuring a seamless and efficient process.
• Communication Mastery : Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping : Accurately update and maintain client / pet records and files, ensuring a meticulous approach to detail.

Compensation :

Anticipated Schedule :

What You Can Expect :

At Animal Emergency & Referral Associates, we believe in taking care of you so you can provide the best care for our beloved pets.

What We're Looking For :

Qualifications :

If you're ready to take on a rewarding role that combines communication, organization, and compassion, we'd love to hear from you. Apply today and become an essential part of a team where your efforts truly make a differenceone pet and one family at a time!