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Mobile Notary Coordinator, Default Services- Loss Mitigation

Mobile Notary Coordinator, Default Services- Loss Mitigation

ServiceLinkIrvine, CA, US
11 days ago
Job type
  • Full-time
Job description

Mobile Notary Coordinator

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator. The ideal candidate must possess excellent communication and problem-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast-paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.

This is an in-office position at our Itvine, CA office.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will

  • Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
  • Monitor voice mail and follow up on scheduling orders, as needed.
  • Ensure company's 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
  • Handle a large pipeline of scheduling orders.
  • Perform quality control check on executed documents
  • Shipping executed documents back to our clients

WHO YOU ARE

You possess

  • Exceptional customer service skills
  • A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
  • The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients.
  • Excellent verbal and written communication skills.

    • Responsibilities

  • Enter scheduling appointments, as necessary
  • Ensure company's 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
  • Confirm signing appointment completion via phone and / or email with notaries and customers.
  • Perform QC checks on executed documents being returned from borrowers
  • Shipping executed documents to client for countersignature
  • Adhere to all company policies and procedures
  • Meet minimum production goals and quality requirements as set by management
  • Proficient in ServiceLink operating systems and internal search engines
  • Perform all other duties as assigned

    • Qualifications

  • High School diploma or equivalent required.
  • Detail oriented, efficient and organized.
  • Exceptional customer service and phone etiquette skills.
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