Dispatcher Operation Assistant

Job Description

Job Description

Job Summary :

The Dispatch Operations Assistant supports the daily operations of a trucking company by assisting with route planning, delivery scheduling, and load assignments. This role ensures smooth and efficient transportation of goods by working closely with dispatchers, drivers, and customers.

Key Responsibilities :

• Assist with Dispatch Operations :

Support the planning and coordination of inbound and outbound truck movements.

Book delivery appointments and coordinate with drivers and customers to ensure timely arrivals.

Help allocate loads to appropriate drivers and trucks based on factors such as route efficiency, distance, and scheduling.

Maintain real-time communication with drivers to provide assistance and resolve issues as they arise.

Provide delivery updates, address inquiries, and resolve concerns in a professional and timely manner.

Maintain accurate records of dispatched loads and completed deliveries, ensuring compliance with all regulations.

Skills and Qualifications :

Familiarity with industry regulations, logistics, and routing practices.

Clear and professional communication with team members, drivers, and customers.

Ability to prioritize tasks, manage multiple responsibilities, and maintain detailed records.

Capable of identifying issues and implementing effective solutions in real time.

Experience using dispatch software, email, and other relevant computer applications.