System Administrator

Job Details

Job Title : System Administration

Location : Nashville, TN

Duration : Long Term

Rate : $33 / hr. on 1099

Responsibilities

This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered.

Position Summary

Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.

Work Schedule & Expectations

Schedule : Monday–Friday, 8 : 00 AM–5 : 00 PM CST

Location : IN PERSON with the potential for remote work upon completion of training and demonstrated proficiency

Communication & Collaboration Skills

• Customer Service & User Support : Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
• Cross-Functional Collaboration : Experience working with multiple teams, including application coordinators, trainers, and QA personnel
• Professional Documentation & Reporting : Ability to clearly document system changes, maintain logs, and communicate status updates effectively

Technical Knowledge & Skills

Daily Tasks

Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.

Action Steps

Additional Configuration & Coordination

Documentation

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