Patient Outreach Services Specialist (Phlebotomist) - Roswell

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful : to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Patient Outreach Services Specialist-Roswell (Willeo Rd)

Shift : FT Monday-Friday including Weekends

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.

Core Responsibilities and Essential Functions :

Perform Patient Registrations

• Check all lab orders (Epic / Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
• Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance
• Verify all expected date
• Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
• Verify that insurance is current, correct and verified in the registration system
• Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
• Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy
• Verify test reports / results are sent to appropriate personnel. (Physician and / or appropriate office)
• Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
• Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
• Print ABN (if required), present to patient provide verbal explanation and obtain signature
• Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)

Phlebotomy / Specimen Collection / Specimen Processing

Customer Service Support

Regulatory Agencys Quality Assurance Requirements

Performs other duties as assigned

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education :

Required Minimum License(s) and Certification(s) :

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience :

Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred

Minimum 1 year of Customer Service experience preferred and / or completed WellStar Lab Outreach externship Preferred

Minimum 1 year of previous phlebotomy and specimen processing experience preferred and / or completed WellStar Lab Outreach externship Preferred

Required Minimum Skills :

Requires excellent Customer Service skills

excellent verbal and written communication skills

requires efficient and accurate computer skills

must be able to work and maintain professional demeanor under stressful conditions

requires efficient multi-tasking and organizational skills

must be able to gracefully maintain composure in difficult situations

Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.