Consumer Services Specialist

A company is looking for a Consumer Services Specialist responsible for delivering exceptional customer service and building relationships with customers through inbound calls.

Key Responsibilities

Handle inbound service center calls to answer banking-related questions, resolve issues, and cross-sell products

Engage in ongoing training and maintain skills through various learning methods

Meet performance metrics based on call quality, talk time, and cross-sale success rate

Required Qualifications

High School Diploma or equivalent

1-2 years of customer service or similar experience

Knowledge of basic banking products including checking and credit accounts

Ability to manage multiple computer systems to access client information

Basic understanding of privacy regulations and customer authentication