Cage Shift Manager

Description

Job Overview :

The Cage Shift Manager provides guest service, coordinates and supervises the controls and procedures of the Cage Cashiers, Main Bankers, and Kiosk Team Members. The Cage Supervisor is responsible and accountable for the operation of the Cage Department and has the responsibility of securing company funds and accountability of all monies and routing of paperwork. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.

Purpose :

Our genuine engagement and positive energy provide guests, especially women, an escape from their ordinary world into our exciting fantasy world of play, chance, and possibility. With this contribution, we give them a feeling of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

• Responsible for keeping cage in compliance with Cash Operation Manual procedures, and Title 31 regulations
• Assists Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during assigned shift
• Supervises Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure that they are in compliance with policies and procedures
• Provides an orderly and positive work environment with recognition to team members
• Interacts with Department Manager by providing pertinent information
• Provides on-going training and information to new and existing personnel
• Conducts employee counseling / coaching and disciplinary action when necessary
• Helps resolve any overage / shortages that may occur during their shift
• Handles any customer inquiries or complaints and follows up with proper documentation
• Assists Cage Manager in scheduling staff according to company needs, approves or denies PTO requests and prepares employee evaluations
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintains the confidentiality of all gaming records
• Conveys a professional, friendly and courteous manner, in all interactions with guests and employees
• Performs emergency fills for kiosks, as needed
• Performs cashier or main bank duties, as needed
• Other duties and responsibilities as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying )

OR Two (2) years’ Supervisory experience– required

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.