ServiceNow Solutions Architect

ProtingentSanta Clara, CA, United States

5 hours ago

Job type

Full-time

Job description

Job Description

Job Title : ServiceNow Solutions Architect

Position Description : Protingent Staffing has an exciting contract ServiceNow Solutions Architect opportunity with our client that is fully remote.

Job Description :

You will provide strategic technical leadership, ensuring all solutions across IT Service Management (ITSM), Customer Service Management (CSM), and other key modules are scalable, integrated, and aligned with core business objectives.
This is an opportunity to act as the chief technical advisor, partnering with Product Owners and Enterprise Architects to maximize platform performance and business value.

Job Responsibilities :

Architect enterprise-grade platform solutions by translating complex business requirements from Product Owners into sustainable, scalable, and high-performing technical designs across our core ServiceNow modules (e.g., ITSM, HRSD, CSM, FSM).

Establish and govern architectural standards and best practices for the ServiceNow platform, partnering with other DTG Architects to ensure security, future-proofing, and alignment with the overall enterprise roadmap.

Drive platform value realization by continuously evaluating new ServiceNow features, integrations, and process improvements, presenting clear recommendations to senior stakeholders and implementing them with delivery teams.

Lead technical quality and integrity by conducting comprehensive design reviews, guiding delivery teams on complex integration patterns and data models, and championing technical debt reduction efforts in partnership with the Platform Architect.

Serve as a trusted technical advisor and mentor to solution delivery teams, fostering technical excellence and ensuring that design decisions effectively balance speed of delivery with long-term platform health and maintainability.

Job Qualifications :

Bachelors in IT related field or equivalent work experience

At least 5+ years in a relevant role

Expert-level architecture and design skills on the ServiceNow platform, capable of defining end-to-end solutions for key business areas like IT, HR, or Customer Experience (CX).

Deep technical proficiency in ServiceNow capabilities, including advanced workflow automation, complex third-party integrations (REST / SOAP / APIs), and platform data model design.

Consulting and influence skills necessary to articulate and present complex technical designs to both highly technical and non-technical business leaders and stakeholders.

Strategic leadership and mentorship abilities to guide and coach solution delivery teams, ensuring technical standards are met and fostering a culture of platform excellence.

Job Details :

Job Type : Contract

Pay Rate : $150-$158 / hr.

Location : Fully Remote.

Benefits Package : Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education / certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent : Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies . We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

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