Digital Site Reliability Engineer

Title : Digital Site Reliability Engineer

Location : Remote

Duration : 12 Months contract

Role and Responsibilities

Reporting to the Head of DevOps Engineering, the Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions business.

In this role, the candidate will have the opportunity to make a lasting impact on the company's digital transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive digital banking landscape.

Specifically, the Site Reliability Engineer will be responsible for the following :

Ensure the reliability, availability, and performance of applications and services, focusing on minimizing downtime, optimizing response times, and maintaining high availability for users.

Lead incident response efforts for incidents, including identification, triage, resolution, and post-incident analysis to prevent recurrence and improve system resilience.

Develop and maintain monitoring solutions and alerting mechanisms for infrastructure, application performance, and user experience metrics, enabling proactive issue detection and mitigation.

Implement automation tools and processes to automate routine tasks, scale infrastructure, and ensure seamless deployments, updates, and rollbacks with minimal user impact.

Conduct capacity planning, performance tuning, and resource optimization for environments, collaborating with development and operations teams to meet scalability and performance goals.

Collaborate with security teams to implement security best practices, perform vulnerability assessments, and ensure compliance with security standards and regulatory requirements for applications.

Manage deployment pipelines, release processes, and configuration management for app deployments, ensuring consistency, reliability, and version control across environments.

Identify areas for improvement in reliability, performance, and efficiency through data analysis, root cause analysis, and trend analysis, and drive initiatives to enhance system reliability and operational efficiency.

Create and maintain documentation, runbooks, and knowledge base articles for operational procedures, troubleshooting guides, and best practices, and promote knowledge sharing within the team.

Develop and test disaster recovery plans, backup strategies, and failover mechanisms for app services, ensuring business continuity and data integrity in case of failures or disasters.

Collaborate with development, QA, DevOps, and product teams to ensure alignment on reliability goals, performance metrics, release schedules, and incident response processes.

Participate in on-call rotations and provide 24 / 7 support for critical incidents, troubleshoot issues, and coordinate with teams for resolution, escalation, and follow-up actions as per defined SLAs.

Professional Qualifications

Proficient in development technologies, architectures, and platforms (web, api) to understand system complexities and performance considerations.

Experience in cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure as code (IaC) tools for managing app infrastructure and deployments.

Knowledge of monitoring tools (e.g., Prometheus, Grafana, New Relic) and logging frameworks (e.g., ELK Stack) for real-time visibility into system health, performance metrics, and user experience.

Experience in incident management, including incident response, triage, root cause analysis (RCA), and post-mortem reviews to prevent recurring issues.

Strong troubleshooting skills to diagnose complex technical issues in app environments, infrastructure, networking, and performance bottlenecks.

Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Ansible, Terraform) for automating routine tasks, deployments, and infrastructure management.

Experience in implementing continuous integration / continuous deployment (CI / CD) pipelines for apps using tools like Jenkins, GitLab CI / CD, or Azure DevOps.

Expertise in setting up monitoring solutions, configuring alerts, and creating dashboards to monitor system performance, application metrics, and user experience.

Familiarity with APM (Application Performance Monitoring) tools to analyze app performance, identify bottlenecks, and optimize resource utilization.

Commitment to continuous learning, staying updated with industry trends, new technologies, and best practices in app reliability, performance, and operations.

Adaptability to evolving requirements, technologies, and business needs, with a focus on driving continuous improvement and operational excellence.