Field Technician - Datacenters (Phoenix, AZ)

Field Technician - Datacenters (Phoenix, AZ)

We are looking for a Field Technician for a global B2B high-tech company. In this role, you will resolve hardware and software infrastructure (servers, network, storage, issues using systems analysis techniques and procedures to support customers' data centers.

This is a 24-month (extensions likely), 40-hour-per-week role. This is an on-site role in Phoenix, AZ.

This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Must have your own transportation. This role requires traveling to customer sites in the Phoenix, AZ area.

Responsibilities :

• Analyze, troubleshoot, and resolve issues within IT infrastructure including HPE & Multi-Vendor Enterprise systems, servers, storage, and networking.
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting.
• Able to perform high volume / low impact tasks efficiently and knowledgeably.
• Provide installation and or break / fix support, including component replacement and hardware troubleshooting, while following detailed instructions.
• Able to proficiently perform clearly defined data center support tasks with remote guidance.
• Demonstrate hands-on practical knowledge of systems and procedures.
• Operational management tasks including working to resolve escalations and clearing blocking issues to enable continued delivery of datacenter support activities.
• Resident Responsibilities :
• When assigned as a resident, the CE shall perform other tasks as assigned and directed by the local customer. The assigned tasks will be consistent with the specific SOW governing the site.

Requirements :

• Must have mechanical aptitude and ability to follow procedures to make component-level repairs using ESD best practices.
• Requires a good understanding of the general / technical aspects of the job.
• Must be familiar with basic Microsoft Office products.
• Ability to maintain successful communication and working relationships with management, peers, and customers at all levels.
• Ability to work both solo and within a team structure.
• Able to work with a pallet jack and data center server lifting tools. Must be able to lift to 40 lbs and stand for extended periods without assistance.
• Basic understanding of Storage theory, Server layout, and Network concepts is a plus.
• US Citizenship required.
13 days ago