Systems Technical Support Engineer

Systems Technical Support Engineer- Cary, NC (Hybrid)

Nice to meet you!

We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The SAS Technical Support Team is looking for a Systems Technical Support Engineer to provide technical support for the installation, configuration, performance and architecture related issues with SAS software. This team is responsible for understanding the complex interactions and dependencies between multiple SAS system components, servers, applications, security providers, storage systems, hardware, cloud platforms and third-party products. The team routinely leverages that knowledge to resolve SAS customer issues and influence software direction.

Responsibilities

As a Technical Support Engineer, you will :

• Provide technical support for internal and external customers who are using or troubleshooting enterprise-class multi-tier software applications and / or solutions, including cloud-based environments.
• Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle.
• Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating / managing problem escalation activities and communications.
• Routinely build knowledge of SAS as well as specialized technical and business domain knowledge.
• Apply expertise to interpret documentation, suggest appropriate software features, SAS procedures, products, and / or solutions.
• Troubleshoot, diagnose and resolve complex business domain and / or technical problems and business critical issues that involve multiple areas of the SAS system.

Required Qualifications

Preferred Qualifications

World-Class Benefits

PPO with low annual deductible and copays.

You are welcome here.

At SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information :

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law.

SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law.

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