Customer Success Representative

About Answering Service Care

A Legacy of Excellence in Customer Service

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide . From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.

As a third-generation family business , ASC is built on a people-first culture , where long-term relationshipswith both clients and employeesare at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide :

• Warm, professional call handling
• Lead intakes
• Appointment scheduling
• Call transfers and accurate message relay
• Live chat, SMS, and email support

At ASC, we get it, so our clients don't have to and we want you to be part of our growing team.

Why Join ASC?

A people-first culture that values long-term relationships and career growth

Industry-leading training to build expertise across multiple industries

Career stability and advancement opportunities with a company that has thrived for 50 years

Our Mission

To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you.

Customer Success Representative :

As a Customer Success Representative, you will be instrumental in ensuring the accuracy and efficiency of our systems, directly impacting client satisfaction and operational success. You will collaborate closely with our sales, customer success and technical support teams, playing a key role in designing and implementing new accounts, as well as maintaining existing ones.

Key Responsibilities :

Design and implement new accounts and optimize business processes.

Handle direct client requests, providing excellent communication and customer service.

Communicate with clients to identify issues and walk through solutions.

Update and process account changes.

Review support cases for technical and troubleshooting accuracy and identify needed process improvements.

Support new account creations and other account services.

Develop and maintain strong relations with clients to meet quality expectations

Qualifications :

1+ years of prior experience as a Customer Support Administrator or similar role.

Prior experience with CRM technology (Hubspot, Salesforce, Zoho, etc)

Strong understanding of process and account management.

Excellent communication and customer service skills.

Detail-oriented with a focus on accuracy.

Ability to work collaboratively in a team environment.

Proficiency in relevant software and systems.

Prior experience in the telecommunications or contact center industries is preferred

Ready to embark on this rewarding journey? Apply now and become an essential part of our Customer Success Team!

Open shifts : Full Time

Compensation : $19.23 / hr.

Benefit Highlights :

Weekly Pay

Paid Training

Health / Dental / Vision & Term Life

PTO (Start earning on day one)

Employee Assistance Program (Free Training & Development Courses)

Childcare Reimbursement up to $375 a month

Gym membership reimbursement

Company sponsored snacks

Reward and Recognition platform

401k

Are you ready to join a company that values your talent and hard work? Apply now, and let's start this journey together!

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