Director, Order Management Operations - Heme

develops and provides strategic direction and leads daily operations of the US care management team supporting the US, Heme Business Unit. This individual will represent the US on the global cross-functional manufacturing team, developing slot allocation policies, managing exceptions processes, and managing system / manufacturing capacity. This individual will also play a key role in ensuring exceptional support is provided to our customers by our care manger team. This critical role will be highly cross functional within Vertex with the goal of providing industry-leading patient support through patient facing interactions and logistical coordination.Exceptional leadership and collaboration skills, as well as a strategic mindset are essential to the role. Strong partnerships will be required with internal functions such as finance, supply chain, manufacturing, IT, and other commercial colleagues. This individual will report to the Head of US Heme Patient Support.

• Key Responsibilities :
• Clear and consistent communication of roles, responsibilities, and performance expectations Daily monitoring to ensure consistent execution of all program requirements Consistent refinement and development of the CM role to ensure provision of impactful support in the logistical coordination of support activities and customer relationship development Support US OMstrategy and process optimization to ensure the processes support global OM goals and the best possible customer experience including but not limited to : System requirements (VCP and BEACON) Oversight and optimization of CM OM roles and responsibilities EHR and portal system requirements (VCP and BEACON)
• Qualifications :
• Strong customer service focus and the ability to act with urgency to respond to customer needs CGT experience preferred 5+ years’ experience as impactful people-leader preferably in the biotech / pharma environment Excellent communication, interpersonal, and leadership skills Ability to act with urgency to ensure time-critical activities are completed while ensuring all stakeholders are on-board and have clarity around the goals and objectivesBusiness savviness and ability to streamline processes and find opportunities for improvement Must be able to effectively work in a fast-paced environment, with strong time-management skills10+ year’s work experience in the biotech / pharma environment Excellent communication, interpersonal, and leadership skills Ability to act with urgency to ensure time-critical activities are completed while ensuring all stakeholders are on-board and have clarity around the goals and objectivesAbility to take complex situations and break them down into simple parts to enable stakeholders to make decisions / take actions Business savviness and ability to streamline processes and find opportunities for improvement Must be able to effectively work in a fast-paced environment, with strong time-management skillsThe range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.In this Hybrid-Eligible role, you can choose to be designated as : 1.
• Hybrid
• : work remotely up to two days per week;
• or select
• 2.
• On-Site
• : work five days per week on-site with ad hoc flexibility.

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