Civil Drafter

ACO, Inc. Technical Services Technician I Position Description

Technical Services Technician I - Position Summary

Provide expert technical design assistance to customers, ensuring optimal solutions and support for their projects.

Technical Services Technician I - Essential Duties and Responsibilities

• Technical Support :

Identify the best product solutions for projects.

Maintain the Technical Services Information database (Dynamics).

Provide layout drawings, bill of materials lists, and shop drawings for individual projects.

Gather, verify, and communicate project information to the appropriate personnel.

Work closely with Inside Sales Representatives and Area Sales Managers to ensure customer satisfaction and resolve issues.

Elicit feedback from customers to guide future product and service direction.

Follow all company policies and procedures.

Technical Services Technician I - Core Competencies

Technical Services Technician I - Education and Experience

Minimum of two years of related experience.

Technical Services Technician I - Essential Skills and Qualifications

To excel in this role, candidates must demonstrate proficiency in each essential duty. The following qualifications represent the level of knowledge, skill, and / or ability required :

Skilled in using AutoCAD 2021 or higher.

Technical Services Technician I - Physical Demands and Work Environment

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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