Lead Technician

Assistant Operations Manager

Rytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.

If you love building relationships and creating quality results, Rytech is the place for you!

Job Summary

An Assistant Operations Manager is second in command, responsible for the location's performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Assistant Operations Manager. Assistant Operations Managers / Lead Technicians are employees that have displayed the skills, leadership abilities and exceptional attitude who assist the Operations Manager facilitate production and some admin functions. All through the assistant does not directly manage the operations day to day activities, they are expected to have the skills, knowledge, and leadership capabilities to support the Operations Manager whenever necessary.

Responsibilities

• Be available by phone and email during scheduled duty hours / after hours.
• Facilitate communication between Operations Manager and Technicians.
• Maintain a company vehicle, tools, and consumables to a high standard.
• Assist OM during location vehicle inspections / identify deficiencies and report to OM.
• Assist OM in updating Fleet Vehicle Handbook sheets, SDS sheets, and Vehicle maintenance sheets from technicians.
• Know, understand, and instruct location technicians in proper SLA completion.
• Ensure job sites are clean, absent of safety violations, and inspection ready for OM.
• Assist OM with annual employee evaluations for technicians.
• Assist OM with continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications.
• Assist OM with leading weekly meetings to facilitate training and safety for the location.
• Assist OM with reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner.
• Assist OM in Creating, maintaining, and participating in the on-call roster.
• Monitor MICA Exchange daily to ensure projects are being properly handled by the technicians.
• Complete water damage/mold remediation jobs to a high standard.
• Maintain claims daily in the MICA app at a high standard.
• Communicate daily with customers/Insurance personnel/other team members.
• Lead by example by demonstrating:
• good time management w handling existing/new assignments.
• the proper way to follow Rytech safety protocols.
• the proper way to wear PPE.
• the proper way to scope water damage/mold remediation claims.

Qualifications

• Mitigation/Remediation estimating and scoping experience
• Highschool or GED
• Two years of Mitigation/Remediation experience is preferred
• Results-driven, activity-oriented, and supportive of aggressive targets.
• Residential and or Commercial construction experience preferred.
• Must be able to lift and maneuver heavy equipment, contents, or debris for extended time periods.
• Must be able to pass a Respirator fit test/utilize PPE(Personal Protective Equipment)
• Excellent customer service skills.
• Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.
• Able to occasionally travel for CAT events or training.
• Excellent interpersonal, communication, oral, and written skills
• Must be computer literate and comfortable with computer programs such as Microsoft Office, Dash, and MICA.
• Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended

We are proud of our ability to respond quickly and efficiently to minimize damage and disruption to our customers' lives. We are revolutionary, and we don't make that statement lightly. The founding of Rytech incorporates the understanding that the business must benefit the customer and meet their needs first. That concept of better service, technology, processes, and administrative support ensures that we have a highly successful business and franchise model.

At Rytech Restoration, it is our mission, vision, and values that define us. We strive to offer our services with fairness and integrity, always going above and beyond for each and every client, with safety always foremost and foremost in our minds. We strive to create relationships with clients and companies built on trust and mutual respect, treating everyone as we would like to be treated. Our commitment to team building, employee development, and corporate social responsibility ensures that we uphold the highest standards of ethics and excellence in all we do.

We are a diverse team made up of highly experienced professionals from a variety of backgrounds. We're always looking for driven, team-oriented, and enthusiastic candidates who are eager to learn and grow with the company. We want to find individuals who have a passion for helping people, a desire to give back to the community, and teamwork skills that will help make our restoration services a success.

If you're someone who is motivated, trustworthy and loves to help others, Rytech Restoration would like to hear from you.